Putting Human-Centred AI at the Core of Competitive Advantage: Revealing Effective Metrics That Work

01 Dec 2026
Digital Transformation Stage
To create lasting advantage, financial institutions need metrics that capture adoption, trust, productivity, customer outcomes and human impact. Putting humans in the centre of AI processes is the best way to effectively ensure that those metrics succeed. Backed with academic rigour as well as some interesting case examples, this session plans to equip you with an effective argument for human-centric AI initiatives.
Speakers
Emily Yang
Emily Yang, Head of Human-Centered AI and Innovation - Standard Chartered