Who Owns the Business Customer? Banks, Fintechs and Platforms in the Fight for SME and Corporate Relationships

Business banking used to be anchored by the bank account and the relationship manager. That model is being challenged by fintechs solving specific pain points, platforms embedding finance into daily workflows, and business customers who increasingly expect faster lending, clearer cash visibility and digital service without friction. This is poised to ask who is really best placed to own the next generation of SME and corporate banking relationships; what banks, fintechs and platforms need to prove before business customers trust them with more of their financial lives.