Financial Institutions Do Not Have a Technology Problem; They Have a Change Capacity Problem

02 Dec 2026
Financial institutions have access to more technology than ever, but the ability to absorb change has not kept pace. Competing priorities, legacy processes, governance bottlenecks and organisational fatigue can limit even well-funded transformation programmes. This panel asks whether the real constraint is no longer technology itself, but the institution's capacity to change. Identifying what your 'capacity' for change is. Utilising trust to implement technology. Compounding wins and fostering a culture of change for future projects.
Speakers
Niki Chiou
Niki Chiou, Deputy CEO - SNAPPI BANK SA
Oksan Orhan
Oksan Orhan, Head of Strategy, Transformation and Digital Assets - QNB Insurance, QNB Group
Daniel Meneghin
Daniel Meneghin, Head of Legal and Sustainability - Lunar Bank