DX Connect: Digital Engagement

Day 1

The Evolution of the Customer Experience

10:00 am - 10:10 am Chair's Opening Remarks

The Evolution of the Customer Experience

10:10 am - 10:30 am How Facebook is Driving Fintech Evolution
Catherine Durkin, Head of UK FinTech and Travel at Facebook

Catherine Durkin

Head of UK FinTech and Travel
Facebook

The Evolution of the Customer Experience

10:30 am - 10:50 am From Challenger to Part of the Furniture
Anne Boden, CEO and Founder at Starling Bank

Anne Boden

CEO and Founder
Starling Bank

The Evolution of the Customer Experience

10:50 am - 11:10 am Designing a UX that puts the customer first
Lisa Frazier, EVP, Head of Innovation at Wells Fargo

Lisa Frazier

EVP, Head of Innovation
Wells Fargo

Mohamad Zaraket, VP Innovation at BNY Mellon

Mohamad Zaraket

VP Innovation
BNY Mellon

Emma Huntington, Director, Innovation and Ventures at Nationwide

Emma Huntington

Director, Innovation and Ventures
Nationwide

Jekaterina Govina, Advisor to the Board at Bank of Lithuania

Jekaterina Govina

Advisor to the Board
Bank of Lithuania

Pedro Pintho Coelho, Executive Chairman at Banco BNI Europa

Pedro Pintho Coelho

Executive Chairman
Banco BNI Europa

The Evolution of the Customer Experience

12:00 pm - 12:20 pm How do you create digital transformation at large corporates
Steve Scott, Chief Digital Officer at Avios

Steve Scott

Chief Digital Officer
Avios

The Evolution of the Customer Experience

12:20 pm - 12:40 pm Digital transformation: culture, collaboration & competition
Benoît Legrand, Chief Innovation Officer at ING

Benoît Legrand

Chief Innovation Officer
ING

The Evolution of the Customer Experience

12:40 pm - 1:00 pm A unique perspective on digital transformation
Kerem Ozelli, Founder and Creative Director at d:code:it

Kerem Ozelli

Founder and Creative Director
d:code:it

The Evolution of the Customer Experience

1:00 pm - 2:00 pm Networking break and exhibition visit
Des McDaid, Managing Director at Marcus by Goldman Sachs

Des McDaid

Managing Director
Marcus by Goldman Sachs

Kaushalya Somasundaram, MD, Head of Fintech Partnerships at HSBC

Kaushalya Somasundaram

MD, Head of Fintech Partnerships
HSBC

Bijna Dasani, Head of Architecture and Innovation at Lloyds Banking Group

Bijna Dasani

Head of Architecture and Innovation
Lloyds Banking Group

Kamila Wincenciak, FinTech Partnership Director at Alior Bank

Kamila Wincenciak

FinTech Partnership Director
Alior Bank

Personalisation, Personalisation, Personalisation

2:50 pm - 3:10 pm Driving digital transformation through cultural innovation
Paul Cobban, Chief Data and Transformation Officer at DBS

Paul Cobban

Chief Data and Transformation Officer
DBS

Personalisation, Personalisation, Personalisation

3:10 pm - 3:30 pm The pain and power of pioneering
Julie Armstrong, Chief Commercial Officer at ChartIQ

Julie Armstrong

Chief Commercial Officer
ChartIQ

Personalisation, Personalisation, Personalisation

3:30 pm - 4:15 pm Racing to last place - digital transformation
Henna Karna, Chief Data Officer and MD at AXA XL

Henna Karna

Chief Data Officer and MD
AXA XL

Personalisation, Personalisation, Personalisation

4:15 pm - 4:40 pm What does an AI first bank look like?
Chuck Teixeira, Managing Director, Chief Administrative Officer and GBM Head of Transformation at HSBC

Chuck Teixeira

Managing Director, Chief Administrative Officer and GBM Head of Transformation
HSBC

Personalisation, Personalisation, Personalisation

4:40 pm - 5:00 pm How AI is transforming the banking world and why collaborating with researchers is the way forward
Salla Franzén, Chief Data Officer at SEB

Salla Franzén

Chief Data Officer
SEB

Personalisation, Personalisation, Personalisation

5:00 pm - 5:10 pm Chair's Closing Remarks

Day 2

The Open Banking Opportunity

10:00 am - 10:10 am Char's Opening Remarks

The Open Banking Opportunity

10:10 am - 11:00 am Opening Panel Discussion: What are the strategic opportunities afforded by open banking?
Caroline Ambrose, Director, Open Banking Implementation at Barclays

Caroline Ambrose

Director, Open Banking Implementation
Barclays

Søren Rode Andreasen, Chief Digital Officer at Danske Bank

Søren Rode Andreasen

Chief Digital Officer
Danske Bank

The Open Banking Opportunity

11:00 am - 11:20 am How Monzo are driving consumer engagement across multiple channels
Tom Foster-Carter, Chief Operating Officer at Monzo

Tom Foster-Carter

Chief Operating Officer
Monzo

The Open Banking Opportunity

11:20 am - 11:40 am From 0-4 billion, building Credit Karma
Nichole Mustard, CRO and Co Founder at Credit Karma

Nichole Mustard

CRO and Co Founder
Credit Karma

The Open Banking Opportunity

11:40 am - 12:00 pm Banking freedom in the digital age
Marta Krupinska, Head of Google for Startups, UK at Google

Marta Krupinska

Head of Google for Startups, UK
Google

Valentina Kristensen, Director of Growth & Communications, at OakNorth

Valentina Kristensen

Director of Growth & Communications,
OakNorth

Julie Armstrong, Chief Commercial Officer at ChartIQ

Julie Armstrong

Chief Commercial Officer
ChartIQ

Wincie Wong, Head of Innovation for Supply Chain Services at RBS

Wincie Wong

Head of Innovation for Supply Chain Services
RBS

The Open Banking Opportunity

12:50 pm - 1:10 pm Maximising the Open Banking Opportunity

The Open Banking Opportunity

1:10 pm - 2:10 pm Networking break and exhibition visit

The Open Banking Opportunity

2:10 pm - 2:50 pm In an era of open banking - what is stopping people abusing their worst habits?
Konstantin Peric, Deputy Director, Financial Services for the Poor at Bill & Melinda Gates Foundation

Konstantin Peric

Deputy Director, Financial Services for the Poor
Bill & Melinda Gates Foundation

The Digital Evolution of Banking

2:50 pm - 3:10 pm Effective partnerships in the fintech ecosystem
Devie Mohan, CEO at Burnmark

Devie Mohan

CEO
Burnmark

The Digital Evolution of Banking

3:10 pm - 3:30 pm Unleashing the easiest, fastest, most adaptable customer experience
Martin Stead, CEO at Nutmeg

Martin Stead

CEO
Nutmeg

The Digital Evolution of Banking

3:30 pm - 3:50 pm How Monzo implemented open banking
Kieran McHugh, Team Lead, Open Banking at Monzo

Kieran McHugh

Team Lead, Open Banking
Monzo

The Digital Evolution of Banking

3:50 pm - 4:10 pm Driving engagement through digital innovation
Johan Lorenzen, VP Digitalization and Innovation at Handelsbanken

Johan Lorenzen

VP Digitalization and Innovation
Handelsbanken

The Digital Evolution of Banking

4:10 pm - 4:20 pm Chair's Closing Remarks