DX Connect: Digital Engagement

Day 1

The Evolution of the Customer Experience

9:45 am - 9:50 am Chair's Opening Remarks
Meaghan Johnson, Founder at Digital Magss

Meaghan Johnson

Founder
Digital Magss

The Evolution of the Customer Experience

9:50 am - 10:10 am How Facebook is driving fintech evolution
Catherine Durkin, Head of UK FinTech and Travel at Facebook

Catherine Durkin

Head of UK FinTech and Travel
Facebook

The Evolution of the Customer Experience

10:10 am - 10:30 am From startup to one of the UK’s fastest growing banks: the path to profitability
Anne Boden, CEO and Founder at Starling Bank

Anne Boden

CEO and Founder
Starling Bank

Isabel Woodford, Fintech Journalist at Sifted

Isabel Woodford

Fintech Journalist
Sifted

The Evolution of the Customer Experience

10:30 am - 10:50 am Future proofing finance: What’s driving the banking experiences of tomorrow
Lisa Frazier, head of Wells Fargo’s Innovation Group will explore what the financial ecosystem will look like 5-10 years into the future, and what financial services companies might consider to prepare for the future. She will examine the role partnerships play, as well as some of the technologies that will likely be powering finance on both the consumer and commercial side.

Lisa Frazier, EVP, Head of Innovation at Wells Fargo

Lisa Frazier

EVP, Head of Innovation
Wells Fargo

The Evolution of the Customer Experience

10:50 am - 11:10 am Delivering delightful experiences: Use of location intelligence for digital banking
Alexey Anatskiy, EMEA Lead at Google Maps

Alexey Anatskiy

EMEA Lead
Google Maps

Ken Hart, CEO and Founder at Snowdrop Solutions

Ken Hart

CEO and Founder
Snowdrop Solutions

Mohamad Zaraket, EMEA Digital Lead at BNY Mellon

Mohamad Zaraket

EMEA Digital Lead
BNY Mellon

Emma Huntington, Director, Innovation and Ventures at Nationwide

Emma Huntington

Director, Innovation and Ventures
Nationwide

Pedro Pintho Coelho, Executive Chairman at Banco BNI Europa

Pedro Pintho Coelho

Executive Chairman
Banco BNI Europa

Fahd Rachidy, Founder and CEO at ABAKA

Fahd Rachidy

Founder and CEO
ABAKA

Magdalena Krön, Global Head of Rise at Barclays

Magdalena Krön

Global Head of Rise
Barclays

Andrew Storey, Propositions Director at EValue

Andrew Storey

Propositions Director
EValue

The Evolution of the Customer Experience

11:50 am - 12:10 pm Driving innovation in banking
Ben Davey, CEO at Barclays Ventures

Ben Davey

CEO
Barclays Ventures

The Evolution of the Customer Experience

12:10 pm - 12:30 pm It’s time to rethink everything
Steve Scott, Chief Digital Officer at Avios

Steve Scott

Chief Digital Officer
Avios

The Evolution of the Customer Experience

12:30 pm - 12:50 pm Digital transformation: culture, collaboration & competition
Benoît Legrand, Chief Innovation Officer at ING

Benoît Legrand

Chief Innovation Officer
ING

The Evolution of the Customer Experience

12:50 pm - 1:10 pm A unique perspective on digital transformation
Sponsors:
d:code:it


Kerem Ozelli, Founder and Creative Director at d:code:it

Kerem Ozelli

Founder and Creative Director
d:code:it

The Evolution of the Customer Experience

1:10 pm - 2:10 pm Networking break and exhibition visit
Des McDaid, Managing Director at Marcus by Goldman Sachs

Des McDaid

Managing Director
Marcus by Goldman Sachs

Kamila Wincenciak, FinTech Partnership Director at Alior Bank

Kamila Wincenciak

FinTech Partnership Director
Alior Bank

Adam Davis, Head of Delivery at 11:FS

Adam Davis

Head of Delivery
11:FS

Vicky Zhang, Innovation Lead, Enterprise Solutions at RBS

Vicky Zhang

Innovation Lead, Enterprise Solutions
RBS

Andrew Vorster, Innovation Catalyst at Independent

Andrew Vorster

Innovation Catalyst
Independent

Bernardo Oliveira, Fintech Advisor at Temenos

Bernardo Oliveira

Fintech Advisor
Temenos

Personalisation, Personalisation, Personalisation

2:50 pm - 3:10 pm Zig when others zag to create significant product differentiation
Sponsors:
Somo
Every day sees a flood of new feature or product announcements from Fintech Challengers and Incumbents alike, in a never-ending race. Emulation though is rife leading to only minor differentiation and me too experiences. Whilst these digital experiences improve the efficiency and speed for customers, they are essentially repackaging product offerings that haven't changed for decades. In a world of changing working patterns, income and financial needs, how many of these experiences really address fundamental customer needs?  Drawing on proprietary customer research undertaken by Somo, Ross will explore how real differentiation can be accelerated by meeting these fundamental customer needs, rather than simply improving 


Ross Sleight, Chief Strategy Officer at Somo

Ross Sleight

Chief Strategy Officer
Somo

Personalisation, Personalisation, Personalisation

3:10 pm - 3:30 pm Driving digital transformation through cultural innovation
Paul Cobban, Chief Data and Transformation Officer at DBS

Paul Cobban

Chief Data and Transformation Officer
DBS

Personalisation, Personalisation, Personalisation

3:30 pm - 3:50 pm The pain and power of pioneering
Sponsors:
ChartIQ


Julie Armstrong, Chief Commercial Officer at ChartIQ

Julie Armstrong

Chief Commercial Officer
ChartIQ

Personalisation, Personalisation, Personalisation

3:50 pm - 4:35 pm Racing to last place - digital transformation
Henna Karna, Chief Data Officer and MD at AXA XL

Henna Karna

Chief Data Officer and MD
AXA XL

Personalisation, Personalisation, Personalisation

4:35 pm - 4:55 pm Building a personalised financial planning experience
Sponsors:
EValue
Join Andrew Storey, Propositions Director at EValue for a unique insight into building personalised financial planning experiences. Combining financial APIs and engaging visuals, Andrew will demonstrate how EValue are leveraging this powerful technology to take a fresh look at what are often dry and complex subjects. Featuring a ‘first-look’ demo, this session will illustrate how financial tools can help increase engagement with consumers and pension scheme members.


Andrew Storey, Propositions Director at EValue

Andrew Storey

Propositions Director
EValue

Personalisation, Personalisation, Personalisation

4:55 pm - 5:15 pm Rebundling money - building the first ever over-the-top banking platform
Shachar Bialick, CEO & Founder at Curve

Shachar Bialick

CEO & Founder
Curve

Personalisation, Personalisation, Personalisation

5:15 pm - 5:25 pm Standing on the shoulder of giants
Bernardo Oliveira, Fintech Advisor at Temenos

Bernardo Oliveira

Fintech Advisor
Temenos

Personalisation, Personalisation, Personalisation

5:25 pm - 5:35 pm Chair's Closing Remarks
Meaghan Johnson, Founder at Digital Magss

Meaghan Johnson

Founder
Digital Magss

Day 2

The Open Banking Opportunity

10:00 am - 10:10 am Char's Opening Remarks
Eleni Digalaki, Senior Research Analyst at Business Insider Intelligence

Eleni Digalaki

Senior Research Analyst
Business Insider Intelligence

Caroline Ambrose, Director, Open Banking Implementation at Barclays

Caroline Ambrose

Director, Open Banking Implementation
Barclays

Søren Rode Andreasen, Chief Digital Officer at Danske Bank

Søren Rode Andreasen

Chief Digital Officer
Danske Bank

Leon Muis, Chief Business Officer at Yolt

Leon Muis

Chief Business Officer
Yolt

Polina Evstifeeva, Head of Regulatory Strategy, New Ventures at Deutsche Bank

Polina Evstifeeva

Head of Regulatory Strategy, New Ventures
Deutsche Bank

Sarah Häger, Head of Open Banking Community at Nordea

Sarah Häger

Head of Open Banking Community
Nordea

Biju Suresh Babu, Lead, Open Banking & PSD2 at Fiarano Software

Biju Suresh Babu

Lead, Open Banking & PSD2
Fiarano Software

The Open Banking Opportunity

10:50 am - 11:10 am The winning formula for digitizing organisations
Roman Regelman, Senior Executive Vice President, Head of Digital at BNY Mellon

Roman Regelman

Senior Executive Vice President, Head of Digital
BNY Mellon

The Open Banking Opportunity

11:10 am - 11:40 am From 0-4 billion, building Credit Karma
Nichole Mustard, CRO and Co Founder at Credit Karma

Nichole Mustard

CRO and Co Founder
Credit Karma

John Detrixhe, Future of Finance Reporter at Quartz

John Detrixhe

Future of Finance Reporter
Quartz

The Open Banking Opportunity

11:40 am - 12:00 pm How to build a global bank
Timo Meyer, Market Expansion Lead at N26

Timo Meyer

Market Expansion Lead
N26

Marta Krupinska, Head of Google for Startups, UK at Google

Marta Krupinska

Head of Google for Startups, UK
Google

Julie Armstrong, Chief Commercial Officer at ChartIQ

Julie Armstrong

Chief Commercial Officer
ChartIQ

Megan Caywood, Global Head of Digital Strategy at Barclays

Megan Caywood

Global Head of Digital Strategy
Barclays

Wincie Wong, Head of Rose Review Implementation at RBS

Wincie Wong

Head of Rose Review Implementation
RBS

Valentina Kristensen, Director of Growth & Communications at OakNorth

Valentina Kristensen

Director of Growth & Communications
OakNorth

Tom Kegode, Senior Innovation Culture & Capability Lead, Group Transformation at Lloyds Banking Group

Tom Kegode

Senior Innovation Culture & Capability Lead, Group Transformation
Lloyds Banking Group

Anne Pieckielon, CEO at Inclusion Foundation

Anne Pieckielon

CEO
Inclusion Foundation

The Open Banking Opportunity

12:50 pm - 1:10 pm Banking freedom in the digital age
Mark Mullen, CEO and Co Founder at Atom Bank

Mark Mullen

CEO and Co Founder
Atom Bank

The Open Banking Opportunity

1:10 pm - 2:10 pm Networking break and exhibition visit

The Open Banking Opportunity

2:10 pm - 2:30 pm Welcome to the age of interoperability: collaboration as the key to inclusive growth
In countries and regions throughout Africa, interoperability between digital financial services has surged from a worthy goal to an active reality, leapfrogging traditional banking infrastructures in the process. These digital financial services have brought financial inclusion to a tipping point. To connect services for low-cost, seamless, real-time payments means deliberate and collaborative action across sectors. Kosta Peric, Deputy Director, Financial Services for the Poor at the Bill & Melinda Gates Foundation, speaks about how inclusive growth requires inclusive action between governments, regulators, and commercial providers.   
Konstantin Peric, Deputy Director, Financial Services for the Poor at Bill & Melinda Gates Foundation

Konstantin Peric

Deputy Director, Financial Services for the Poor
Bill & Melinda Gates Foundation

The Digital Evolution of Financial Services

2:30 pm - 2:50 pm Northern Ireland: A global fintech hub
Find out why NI is ranked top 3 in the FT FDI Fintech Locations of the future. 


Karen Bradbury, FS Sector Lead at Invest NI

Karen Bradbury

FS Sector Lead
Invest NI

The Digital Evolution of Financial Services

2:50 pm - 3:10 pm Effective partnerships in the fintech ecosystem
Devie Mohan, CEO at Burnmark

Devie Mohan

CEO
Burnmark

The Digital Evolution of Financial Services

3:10 pm - 3:30 pm Unleashing the easiest, fastest, most adaptable customer experience
Martin Stead, CEO at Nutmeg

Martin Stead

CEO
Nutmeg

The Digital Evolution of Financial Services

3:30 pm - 3:50 pm Connecting a Bank: What Open Banking means to Monzo and how we approach it
Kieran McHugh, Team Lead, Open Banking at Monzo

Kieran McHugh

Team Lead, Open Banking
Monzo

The Digital Evolution of Financial Services

3:50 pm - 4:10 pm Driving digital innovation through strategic partnerships
Johan Lorenzen, VP Digitalization and Innovation at Handelsbanken

Johan Lorenzen

VP Digitalization and Innovation
Handelsbanken

The Digital Evolution of Financial Services

4:10 pm - 4:30 pm Driving the customer experience in insurance
The insurance industry is 300 years old and has changed very little in the last 100 years. It is also one of the least trusted industries around. This makes it an industry that is ripe for distribution, however the barriers to entry are very high. In this presentation Oke will explain how Bought By Many have used digital to support an excellent customer experience to build an company that customers not only trust, but that they love!
Oke Eleazu, Chief Operating Officer at Bought by Many

Oke Eleazu

Chief Operating Officer
Bought by Many

The Digital Evolution of Financial Services

4:30 pm - 4:40 pm Chair's Closing Remarks
Eleni Digalaki, Senior Research Analyst at Business Insider Intelligence

Eleni Digalaki

Senior Research Analyst
Business Insider Intelligence