DX Connect: Digital Engagement 2019

Day 1

The Evolution of the Customer Experience

9:45 am - 9:50 am Chair's Opening Remarks
Meaghan Johnson - Founder, Digital Magss
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Meaghan Johnson

Founder
Digital Magss

The Evolution of the Customer Experience

9:50 am - 10:10 am How Facebook is driving fintech evolution
Catherine Durkin - Head of UK FinTech and Travel, Facebook
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Catherine Durkin

Head of UK FinTech and Travel
Facebook

The Evolution of the Customer Experience

10:10 am - 10:30 am From startup to one of the UK’s fastest growing banks: the path to profitability
Anne Boden - CEO and Founder, Starling Bank
Isabel Woodford - Fintech Journalist, Sifted
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Anne Boden

CEO and Founder
Starling Bank

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Isabel Woodford

Fintech Journalist
Sifted

The Evolution of the Customer Experience

10:30 am - 10:50 am Future proofing finance: What’s driving the banking experiences of tomorrow
Lisa Frazier - EVP, Head of Innovation, Wells Fargo
Lisa Frazier, head of Wells Fargo’s Innovation Group will explore what the financial ecosystem will look like 5-10 years into the future, and what financial services companies might consider to prepare for the future. She will examine the role partnerships play, as well as some of the technologies that will likely be powering finance on both the consumer and commercial side.

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Lisa Frazier

EVP, Head of Innovation
Wells Fargo

The Evolution of the Customer Experience

10:50 am - 11:10 am Delivering delightful experiences: Use of location intelligence for digital banking
Alexey Anatskiy - EMEA Lead, Google Maps Platform
Ken Hart - CEO and Founder, Snowdrop Solutions
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Alexey Anatskiy

EMEA Lead
Google Maps Platform

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Ken Hart

CEO and Founder
Snowdrop Solutions

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Mohamad Zaraket

EMEA Digital Lead
BNY Mellon

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Emma Huntington

Director, Innovation and Ventures
Nationwide

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Fahd Rachidy

Founder and CEO
ABAKA

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Magdalena Krön

Global Head of Rise
Barclays

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Andrew Storey

Propositions Director
EValue

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Gonçalo Santos

Head of Digital Platforms
BNI Europa

The Evolution of the Customer Experience

11:50 am - 12:10 pm Driving innovation in banking
Ben Davey - CEO, Barclays Ventures
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Ben Davey

CEO
Barclays Ventures

The Evolution of the Customer Experience

12:10 pm - 12:30 pm It’s time to rethink everything
Steve Scott - Chief Digital Officer, Avios
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Steve Scott

Chief Digital Officer
Avios

The Evolution of the Customer Experience

12:30 pm - 12:50 pm Digital transformation: culture, collaboration & competition
Benoît Legrand - Chief Innovation Officer, ING
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Benoît Legrand

Chief Innovation Officer
ING

The Evolution of the Customer Experience

12:50 pm - 1:10 pm A unique perspective on digital transformation
Kerem Ozelli - Founder and Creative Director, d:code:it


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Kerem Ozelli

Founder and Creative Director
d:code:it

The Evolution of the Customer Experience

1:10 pm - 1:50 pm Networking break and exhibition visit

The Evolution of the Customer Experience

1:50 pm - 2:10 pm Marcus by Goldman Sachs - Customer-centric savings
Des McDaid - Managing Director, Marcus by Goldman Sachs
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Des McDaid

Managing Director
Marcus by Goldman Sachs

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Des McDaid

Managing Director
Marcus by Goldman Sachs

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Adam Davis

Head of Delivery
11:FS

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Vicky Zhang

Innovation Lead, Enterprise Solutions
RBS

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Andrew Vorster

Innovation Catalyst
Independent

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Bernardo Oliveira

Fintech Advisor
Temenos

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Mariusz Ożga

Digital and Open Banking Business Proposition Innovation & Fintech Department
Alior Bank

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Sam Dunford Baker

Chief of Staff & Head of Strategy
Pi1

Personalisation, Personalisation, Personalisation

2:50 pm - 3:10 pm Zig when others zag to create significant product differentiation
Ross Sleight - Chief Strategy Officer, Somo
Every day sees a flood of new feature or product announcements from Fintech Challengers and Incumbents alike, in a never-ending race. Emulation though is rife leading to only minor differentiation and me too experiences. Whilst these digital experiences improve the efficiency and speed for customers, they are essentially repackaging product offerings that haven't changed for decades. In a world of changing working patterns, income and financial needs, how many of these experiences really address fundamental customer needs?  Drawing on proprietary customer research undertaken by Somo, Ross will explore how real differentiation can be accelerated by meeting these fundamental customer needs, rather than simply improving 


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Ross Sleight

Chief Strategy Officer
Somo

Personalisation, Personalisation, Personalisation

3:10 pm - 3:30 pm Driving digital transformation through cultural innovation
Paul Cobban - Chief Data and Transformation Officer, DBS
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Paul Cobban

Chief Data and Transformation Officer
DBS

Personalisation, Personalisation, Personalisation

3:30 pm - 3:50 pm The pain and power of pioneering
Julie Armstrong - Chief Commercial Officer, ChartIQ


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Julie Armstrong

Chief Commercial Officer
ChartIQ

Personalisation, Personalisation, Personalisation

3:50 pm - 4:35 pm Racing to last place - digital transformation
Henna Karna - Chief Data Officer and MD, AXA XL
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Henna Karna

Chief Data Officer and MD
AXA XL

Personalisation, Personalisation, Personalisation

4:35 pm - 4:55 pm Building a personalised financial planning experience
Andrew Storey - Propositions Director, EValue
Join Andrew Storey, Propositions Director at EValue for a unique insight into building personalised financial planning experiences. Combining financial APIs and engaging visuals, Andrew will demonstrate how EValue are leveraging this powerful technology to take a fresh look at what are often dry and complex subjects. Featuring a ‘first-look’ demo, this session will illustrate how financial tools can help increase engagement with consumers and pension scheme members.


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Andrew Storey

Propositions Director
EValue

Personalisation, Personalisation, Personalisation

4:55 pm - 5:15 pm Rebundling money - building the first ever over-the-top banking platform
Shachar Bialick - CEO & Founder, Curve
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Shachar Bialick

CEO & Founder
Curve

Personalisation, Personalisation, Personalisation

5:15 pm - 5:25 pm Standing on the shoulder of giants
Bernardo Oliveira - Fintech Advisor, Temenos
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Bernardo Oliveira

Fintech Advisor
Temenos

Personalisation, Personalisation, Personalisation

5:25 pm - 5:35 pm Chair's Closing Remarks
Meaghan Johnson - Founder, Digital Magss
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Meaghan Johnson

Founder
Digital Magss

Day 2

The Open Banking Opportunity

10:00 am - 10:10 am Char's Opening Remarks
Eleni Digalaki - Senior Research Analyst, Business Insider Intelligence
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Eleni Digalaki

Senior Research Analyst
Business Insider Intelligence

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Caroline Ambrose

Director, Open Banking Implementation
Barclays

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Søren Rode Andreasen

Chief Digital Officer
Danske Bank

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Leon Muis

Chief Business Officer
YTS (Yolt Technology Services)

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Polina Evstifeeva

Head of Regulatory Strategy, New Ventures
Deutsche Bank

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Sarah Häger

Head of Open Banking Community
Nordea

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Biju Suresh Babu

Lead, Open Banking & PSD2
Fiorano Software

The Open Banking Opportunity

10:50 am - 11:10 am The winning formula for digitizing organisations
Roman Regelman - Senior Executive Vice President, Head of Digital, BNY Mellon
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Roman Regelman

Senior Executive Vice President, Head of Digital
BNY Mellon

The Open Banking Opportunity

11:10 am - 11:40 am From 0-4 billion, building Credit Karma
Nichole Mustard - CRO and Co Founder, Credit Karma
John Detrixhe - Future of Finance Reporter, Quartz
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Nichole Mustard

CRO and Co Founder
Credit Karma

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John Detrixhe

Future of Finance Reporter
Quartz

The Open Banking Opportunity

11:40 am - 12:00 pm How to build a global bank
Will Sorby - General Manager UK, N26
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Will Sorby

General Manager UK
N26

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Marta Krupinska

Head of Google for Startups, UK
Google

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Julie Armstrong

Chief Commercial Officer
ChartIQ

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Megan Caywood

Global Head of Digital Strategy
Barclays

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Wincie Wong

Head of Rose Review Implementation
RBS

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Tom Kegode

Senior Innovation Culture & Capability Lead, Group Transformation
Lloyds Banking Group

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Anne Pieckielon

CEO
Inclusion Foundation

The Open Banking Opportunity

12:50 pm - 1:10 pm Connecting a Bank: What Open Banking means to Monzo and how we approach it
Kieran McHugh - Team Lead, Open Banking, Monzo
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Kieran McHugh

Team Lead, Open Banking
Monzo

The Open Banking Opportunity

1:10 pm - 2:00 pm Networking break and exhibition visit