DX Connect: Digital Engagement

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Day 1

The Evolution of the Customer Experience

10:00 am - 10:10 am Chair's Opening Remarks

The Evolution of the Customer Experience

10:10 am - 10:30 am How Facebook is Driving Fintech Evolution

Speaker:
Catherine Durkin Head of UK FinTech and Travel Facebook

Catherine Durkin, Head of UK FinTech and Travel at Facebook

Catherine Durkin

Head of UK FinTech and Travel
Facebook

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The Evolution of the Customer Experience

10:30 am - 10:50 am From Challenger to Part of the Furniture

Speaker:
Anne Boden CEO and Founder Starling Bank

Anne Boden, CEO and Founder at Starling Bank

Anne Boden

CEO and Founder
Starling Bank

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The Evolution of the Customer Experience

10:50 am - 11:10 am Designing a UX that puts the customer first

Speaker:
Lisa Frazier EVP, Head of Innovation Wells Fargo

Lisa Frazier, EVP, Head of Innovation at Wells Fargo

Lisa Frazier

EVP, Head of Innovation
Wells Fargo

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The Evolution of the Customer Experience

11:10 am - 12:00 pm Panel Discussion: How to Transform an Incumbent Business Model?

Speakers:
Mohamad Zaraket VP Innovation BNY Mellon
Emma Huntington Director, Innovation and Ventures Nationwide
Jekaterina Govina Advisor to the Board Bank of Lithuania
Pedro Pintho Coelho Executive Chairman Banco BNI Europa

Mohamad Zaraket, VP Innovation at BNY Mellon

Mohamad Zaraket

VP Innovation
BNY Mellon

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Emma Huntington, Director, Innovation and Ventures at Nationwide

Emma Huntington

Director, Innovation and Ventures
Nationwide

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Jekaterina Govina, Advisor to the Board at Bank of Lithuania

Jekaterina Govina

Advisor to the Board
Bank of Lithuania

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Pedro Pintho Coelho, Executive Chairman at Banco BNI Europa

Pedro Pintho Coelho

Executive Chairman
Banco BNI Europa

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The Evolution of the Customer Experience

12:00 pm - 12:20 pm How do you create digital transformation at large corporates

Speaker:
Steve Scott Chief Digital Officer Avios

Steve Scott, Chief Digital Officer at Avios

Steve Scott

Chief Digital Officer
Avios

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The Evolution of the Customer Experience

12:20 pm - 12:40 pm Digital transformation: culture, collaboration & competition

Speaker:
Benoît Legrand Chief Innovation Officer ING

Benoît Legrand, Chief Innovation Officer at ING

Benoît Legrand

Chief Innovation Officer
ING

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The Evolution of the Customer Experience

12:40 pm - 1:00 pm A unique perspective on digital transformation

Speaker:
Kerem Ozelli Founder and Creative Director d:code:it

Kerem Ozelli, Founder and Creative Director at d:code:it

Kerem Ozelli

Founder and Creative Director
d:code:it

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The Evolution of the Customer Experience

1:00 pm - 2:00 pm Networking break and exhibition visit

Personalisation, Personalisation, Personalisation

2:00 pm - 2:50 pm Panel Discussion: How can legacy banks emulate the digital natives?

Speakers:
Des McDaid Managing Director Marcus by Goldman Sachs
Kaushalya Somasundaram MD, Head of Fintech Partnerships HSBC
Bijna Dasani Head of Architecture and Innovation Lloyds Banking Group
Kamila Wincenciak FinTech Partnership Director Alior Bank

Des McDaid, Managing Director at Marcus by Goldman Sachs

Des McDaid

Managing Director
Marcus by Goldman Sachs

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Kaushalya Somasundaram, MD, Head of Fintech Partnerships at HSBC

Kaushalya Somasundaram

MD, Head of Fintech Partnerships
HSBC

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Bijna Dasani, Head of Architecture and Innovation at Lloyds Banking Group

Bijna Dasani

Head of Architecture and Innovation
Lloyds Banking Group

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Kamila Wincenciak, FinTech Partnership Director at Alior Bank

Kamila Wincenciak

FinTech Partnership Director
Alior Bank

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Personalisation, Personalisation, Personalisation

2:50 pm - 3:10 pm Driving digital transformation through cultural innovation

Speaker:
Paul Cobban Chief Data and Transformation Officer DBS

Paul Cobban, Chief Data and Transformation Officer at DBS

Paul Cobban

Chief Data and Transformation Officer
DBS

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Personalisation, Personalisation, Personalisation

3:10 pm - 3:30 pm The pain and power of pioneering

Speaker:
Julie Armstrong Chief Commercial Officer ChartIQ

Julie Armstrong, Chief Commercial Officer at ChartIQ

Julie Armstrong

Chief Commercial Officer
ChartIQ

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Personalisation, Personalisation, Personalisation

3:30 pm - 4:15 pm Racing to last place - digital transformation

Speaker:
Henna Karna Chief Data Officer and MD AXA XL

Henna Karna, Chief Data Officer and MD at AXA XL

Henna Karna

Chief Data Officer and MD
AXA XL

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Personalisation, Personalisation, Personalisation

4:15 pm - 4:40 pm What does an AI first bank look like?

Speaker:
Chuck Teixeira Managing Director, Chief Administrative Officer and GBM Head of Transformation HSBC

Chuck Teixeira, Managing Director, Chief Administrative Officer and GBM Head of Transformation at HSBC

Chuck Teixeira

Managing Director, Chief Administrative Officer and GBM Head of Transformation
HSBC

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Personalisation, Personalisation, Personalisation

4:40 pm - 5:00 pm How AI is transforming the banking world and why collaborating with researchers is the way forward

Speaker:
Salla Franzén Chief Data Officer SEB

Salla Franzén, Chief Data Officer at SEB

Salla Franzén

Chief Data Officer
SEB

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Personalisation, Personalisation, Personalisation

5:00 pm - 5:10 pm Chair's Closing Remarks

Day 2

The Open Banking Opportunity

10:00 am - 10:10 am Char's Opening Remarks

The Open Banking Opportunity

10:10 am - 11:00 am Opening Panel Discussion: What are the strategic opportunities afforded by open banking?

Speakers:
Caroline Ambrose Director, Open Banking Implementation Barclays
Søren Rode Andreasen Chief Digital Officer Danske Bank

Caroline Ambrose, Director, Open Banking Implementation at Barclays

Caroline Ambrose

Director, Open Banking Implementation
Barclays

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Søren Rode Andreasen, Chief Digital Officer at Danske Bank

Søren Rode Andreasen

Chief Digital Officer
Danske Bank

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The Open Banking Opportunity

11:00 am - 11:20 am How Monzo are driving consumer engagement across multiple channels

Speaker:
Tom Foster-Carter Chief Operating Officer Monzo

Tom Foster-Carter, Chief Operating Officer at Monzo

Tom Foster-Carter

Chief Operating Officer
Monzo

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The Open Banking Opportunity

11:20 am - 11:40 am From 0-4 billion, building Credit Karma

Speaker:
Nichole Mustard CRO and Co Founder Credit Karma

Nichole Mustard, CRO and Co Founder at Credit Karma

Nichole Mustard

CRO and Co Founder
Credit Karma

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The Open Banking Opportunity

11:40 am - 12:00 pm Banking freedom in the digital age

The Open Banking Opportunity

12:00 pm - 12:50 pm Panel Discussion: How can fintech be used as a force for good?

Speakers:
Marta Krupinska Head of Google for Startups, UK Google
Valentina Kristensen Director of Growth & Communications, OakNorth
Julie Armstrong Chief Commercial Officer ChartIQ
Wincie Wong Head of Innovation for Supply Chain Services RBS

Marta Krupinska, Head of Google for Startups, UK at Google

Marta Krupinska

Head of Google for Startups, UK
Google

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Valentina Kristensen, Director of Growth & Communications, at OakNorth

Valentina Kristensen

Director of Growth & Communications,
OakNorth

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Julie Armstrong, Chief Commercial Officer at ChartIQ

Julie Armstrong

Chief Commercial Officer
ChartIQ

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Wincie Wong, Head of Innovation for Supply Chain Services at RBS

Wincie Wong

Head of Innovation for Supply Chain Services
RBS

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The Open Banking Opportunity

12:50 pm - 1:10 pm Maximising the Open Banking Opportunity

The Open Banking Opportunity

1:10 pm - 2:10 pm Networking break and exhibition visit

The Open Banking Opportunity

2:10 pm - 2:50 pm In an era of open banking - what is stopping people abusing their worst habits?

Speaker:
Konstantin Peric Deputy Director, Financial Services for the Poor Bill & Melinda Gates Foundation

Konstantin Peric, Deputy Director, Financial Services for the Poor at Bill & Melinda Gates Foundation

Konstantin Peric

Deputy Director, Financial Services for the Poor
Bill & Melinda Gates Foundation

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The Digital Evolution of Banking

2:50 pm - 3:10 pm Effective partnerships in the fintech ecosystem

Speaker:
Devie Mohan CEO Burnmark

Devie Mohan, CEO at Burnmark

Devie Mohan

CEO
Burnmark

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The Digital Evolution of Banking

3:10 pm - 3:30 pm Unleashing the easiest, fastest, most adaptable customer experience

Speaker:
Martin Stead CEO Nutmeg

Martin Stead, CEO at Nutmeg

Martin Stead

CEO
Nutmeg

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The Digital Evolution of Banking

3:30 pm - 3:50 pm How Monzo implemented open banking

Speaker:
Kieran McHugh Team Lead, Open Banking Monzo

Kieran McHugh, Team Lead, Open Banking at Monzo

Kieran McHugh

Team Lead, Open Banking
Monzo

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The Digital Evolution of Banking

3:50 pm - 4:10 pm Driving engagement through digital innovation

Speaker:
Johan Lorenzen VP Digitalization and Innovation Handelsbanken

Johan Lorenzen, VP Digitalization and Innovation at Handelsbanken

Johan Lorenzen

VP Digitalization and Innovation
Handelsbanken

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The Digital Evolution of Banking

4:10 pm - 4:20 pm Chair's Closing Remarks