Exhibit in 2020 to meet 7,500+ financial services leaders

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DX Connect: Digital Engagement 2019

DX Connect: Digital Engagement 2019 DX Connect: Digital Re-Engineering 2019 PayTech Connect Blockchain Connect FinTech Founders Forum 2019 Regtech & Security Connect 2019 Startup LaunchPad 2019 Masterclasses 2019 QUANTX: The role of blockchain and interoperability in creating a Hyper-connected world 2019

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Day 1

The Evolution of the Customer Experience

9:45 am - 9:50 am Chair's Opening Remarks

Meaghan Johnson - Founder, Digital Magss

Meaghan Johnson

Founder
Digital Magss

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The Evolution of the Customer Experience

9:50 am - 10:10 am How Facebook is driving fintech evolution

Catherine Durkin - Head of UK FinTech and Travel, Facebook

Catherine Durkin

Head of UK FinTech and Travel
Facebook

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The Evolution of the Customer Experience

10:10 am - 10:30 am From startup to one of the UK’s fastest growing banks: the path to profitability

Anne Boden - CEO and Founder, Starling Bank
Isabel Woodford - Fintech Journalist, Sifted

Anne Boden

CEO and Founder
Starling Bank

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Isabel Woodford

Fintech Journalist
Sifted

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The Evolution of the Customer Experience

10:30 am - 10:50 am Future proofing finance: What’s driving the banking experiences of tomorrow

Lisa Frazier - EVP, Head of Innovation, Wells Fargo

Lisa Frazier, head of Wells Fargo’s Innovation Group will explore what the financial ecosystem will look like 5-10 years into the future, and what financial services companies might consider to prepare for the future. She will examine the role partnerships play, as well as some of the technologies that will likely be powering finance on both the consumer and commercial side.

Lisa Frazier

EVP, Head of Innovation
Wells Fargo

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The Evolution of the Customer Experience

10:50 am - 11:10 am Delivering delightful experiences: Use of location intelligence for digital banking

Alexey Anatskiy - EMEA Lead, Google Maps Platform
Ken Hart - CEO and Founder, Snowdrop Solutions

Alexey Anatskiy

EMEA Lead
Google Maps Platform

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Ken Hart

CEO and Founder
Snowdrop Solutions

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The Evolution of the Customer Experience

11:10 am - 11:50 am Panel Discussion: How to Transform an Incumbent Business Model?

Mohamad Zaraket - EMEA Digital Lead, BNY Mellon
Emma Huntington - Director, Innovation and Ventures, Nationwide
Fahd Rachidy - Founder and CEO, ABAKA
Magdalena Krön - Global Head of Rise, Barclays
Andrew Storey - Propositions Director, EValue
Gonçalo Santos - Head of Digital Platforms, BNI Europa

Mohamad Zaraket

EMEA Digital Lead
BNY Mellon

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Emma Huntington

Director, Innovation and Ventures
Nationwide

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Fahd Rachidy

Founder and CEO
ABAKA

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Magdalena Krön

Global Head of Rise
Barclays

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Andrew Storey

Propositions Director
EValue

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Gonçalo Santos

Head of Digital Platforms
BNI Europa

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The Evolution of the Customer Experience

11:50 am - 12:10 pm Driving innovation in banking

Ben Davey - CEO, Barclays Ventures

Ben Davey

CEO
Barclays Ventures

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The Evolution of the Customer Experience

12:10 pm - 12:30 pm It’s time to rethink everything

Steve Scott - Chief Digital Officer, Avios

Steve Scott

Chief Digital Officer
Avios

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The Evolution of the Customer Experience

12:30 pm - 12:50 pm Digital transformation: culture, collaboration & competition

Benoît Legrand - Chief Innovation Officer, ING

Benoît Legrand

Chief Innovation Officer
ING

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The Evolution of the Customer Experience

12:50 pm - 1:10 pm A unique perspective on digital transformation

Kerem Ozelli - Founder and Creative Director, d:code:it

The Evolution of the Customer Experience

1:10 pm - 1:50 pm Networking break and exhibition visit

The Evolution of the Customer Experience

1:50 pm - 2:10 pm Marcus by Goldman Sachs - Customer-centric savings

Des McDaid - Managing Director, Marcus by Goldman Sachs

Des McDaid

Managing Director
Marcus by Goldman Sachs

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Personalisation, Personalisation, Personalisation

2:10 pm - 2:50 pm Panel Discussion: How can legacy banks emulate the digital natives?

Des McDaid - Managing Director, Marcus by Goldman Sachs
Adam Davis - Head of Delivery, 11:FS
Vicky Zhang - Innovation Lead, Enterprise Solutions, RBS
Andrew Vorster - Innovation Catalyst, Independent
Bernardo Oliveira - Fintech Advisor, Temenos
Mariusz Ożga - Digital and Open Banking Business Proposition Innovation & Fintech Department, Alior Bank
Sam Dunford Baker - Chief of Staff & Head of Strategy, Pi1

Des McDaid

Managing Director
Marcus by Goldman Sachs

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Adam Davis

Head of Delivery
11:FS

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Vicky Zhang

Innovation Lead, Enterprise Solutions
RBS

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Andrew Vorster

Innovation Catalyst
Independent

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Bernardo Oliveira

Fintech Advisor
Temenos

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Mariusz Ożga

Digital and Open Banking Business Proposition Innovation & Fintech Department
Alior Bank

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Sam Dunford Baker

Chief of Staff & Head of Strategy
Pi1

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Personalisation, Personalisation, Personalisation

2:50 pm - 3:10 pm Zig when others zag to create significant product differentiation

Ross Sleight - Chief Strategy Officer, Somo

Every day sees a flood of new feature or product announcements from Fintech Challengers and Incumbents alike, in a never-ending race. Emulation though is rife leading to only minor differentiation and me too experiences. Whilst these digital experiences improve the efficiency and speed for customers, they are essentially repackaging product offerings that haven't changed for decades. In a world of changing working patterns, income and financial needs, how many of these experiences really address fundamental customer needs? Drawing on proprietary customer research undertaken by Somo, Ross will explore how real differentiation can be accelerated by meeting these fundamental customer needs, rather than simply improving

Personalisation, Personalisation, Personalisation

3:10 pm - 3:30 pm Driving digital transformation through cultural innovation

Paul Cobban - Chief Data and Transformation Officer, DBS

Paul Cobban

Chief Data and Transformation Officer
DBS

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Personalisation, Personalisation, Personalisation

3:30 pm - 3:50 pm The pain and power of pioneering

Julie Armstrong - Chief Commercial Officer, ChartIQ

Personalisation, Personalisation, Personalisation

3:50 pm - 4:35 pm Racing to last place - digital transformation

Henna Karna - Chief Data Officer and MD, AXA XL

Henna Karna

Chief Data Officer and MD
AXA XL

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Personalisation, Personalisation, Personalisation

4:35 pm - 4:55 pm Building a personalised financial planning experience

Andrew Storey - Propositions Director, EValue

Join Andrew Storey, Propositions Director at EValue for a unique insight into building personalised financial planning experiences. Combining financial APIs and engaging visuals, Andrew will demonstrate how EValue are leveraging this powerful technology to take a fresh look at what are often dry and complex subjects. Featuring a ‘first-look’ demo, this session will illustrate how financial tools can help increase engagement with consumers and pension scheme members.