DX Connect: Digital Engagement
The Evolution of the Customer Experience10:00 am - 10:10 am Chair's Opening Remarks
The Evolution of the Customer Experience10:10 am - 10:30 am How Facebook is Driving Fintech Evolution
The Evolution of the Customer Experience11:10 am - 12:00 pm Panel Discussion: How to Transform an Incumbent Business Model?
The Evolution of the Customer Experience12:40 pm - 1:00 pm A unique perspective on digital transformation
The Evolution of the Customer Experience1:00 pm - 2:00 pm Networking break and exhibition visit
Personalisation, Personalisation, Personalisation2:00 pm - 2:50 pm Panel Discussion: How can legacy banks emulate the digital natives?
Personalisation, Personalisation, Personalisation2:50 pm - 3:10 pm Driving digital transformation through cultural innovation
Personalisation, Personalisation, Personalisation4:15 pm - 4:40 pm What does an AI first bank look like?
Chuck TeixeiraManaging Director, Chief Administrative Officer and GBM Head of Transformation
Personalisation, Personalisation, Personalisation5:00 pm - 5:10 pm Chair's Closing Remarks
The Open Banking Opportunity10:00 am - 10:10 am Char's Opening Remarks
The Open Banking Opportunity10:10 am - 11:00 am Opening Panel Discussion: What are the strategic opportunities afforded by open banking?
The Open Banking Opportunity11:40 am - 12:00 pm Banking freedom in the digital age
The Open Banking Opportunity12:00 pm - 12:50 pm Panel Discussion: How can fintech be used as a force for good?
The Open Banking Opportunity12:50 pm - 1:10 pm Maximising the Open Banking Opportunity
The Open Banking Opportunity1:10 pm - 2:10 pm Networking break and exhibition visit
The Open Banking Opportunity2:10 pm - 2:50 pm In an era of open banking - what is stopping people abusing their worst habits?
Konstantin PericDeputy Director, Financial Services for the Poor
Bill & Melinda Gates Foundation