DX Connect: Digital Engagement
Day 1
The Evolution of the Customer Experience
9:45 am - 9:50 am Chair's Opening Remarks
The Evolution of the Customer Experience
9:50 am - 10:10 am How Facebook is driving fintech evolution
The Evolution of the Customer Experience
10:10 am - 10:30 am From startup to one of the UK’s fastest growing banks: the path to profitability
Speaker:
Anne Boden CEO and Founder Starling Bank
Moderator:
Isabel Woodford Fintech Journalist Sifted
Anne Boden CEO and Founder Starling Bank
Moderator:
Isabel Woodford Fintech Journalist Sifted
The Evolution of the Customer Experience
10:30 am - 10:50 am Future proofing finance: What’s driving the banking experiences of tomorrowLisa Frazier, head of Wells Fargo’s Innovation Group will explore what the financial ecosystem will look like 5-10 years into the future, and what financial services companies might consider to prepare for the future. She will examine the role partnerships play, as well as some of the technologies that will likely be powering finance on both the consumer and commercial side.
The Evolution of the Customer Experience
10:50 am - 11:10 am Delivering delightful experiences: Use of location intelligence for digital banking
The Evolution of the Customer Experience
11:10 am - 11:50 am Panel Discussion: How to Transform an Incumbent Business Model?
Speakers:
Mohamad Zaraket EMEA Digital Lead BNY Mellon
Emma Huntington Director, Innovation and Ventures Nationwide
Pedro Pintho Coelho Executive Chairman Banco BNI Europa
Fahd Rachidy Founder and CEO ABAKA
Magdalena Krön Global Head of Rise Barclays
Moderator:
Andrew Storey Propositions Director EValue
Mohamad Zaraket EMEA Digital Lead BNY Mellon
Emma Huntington Director, Innovation and Ventures Nationwide
Pedro Pintho Coelho Executive Chairman Banco BNI Europa
Fahd Rachidy Founder and CEO ABAKA
Magdalena Krön Global Head of Rise Barclays
Moderator:
Andrew Storey Propositions Director EValue
The Evolution of the Customer Experience
11:50 am - 12:10 pm Driving innovation in banking
The Evolution of the Customer Experience
12:10 pm - 12:30 pm It’s time to rethink everything
The Evolution of the Customer Experience
12:30 pm - 12:50 pm Digital transformation: culture, collaboration & competition
The Evolution of the Customer Experience
12:50 pm - 1:10 pm A unique perspective on digital transformation
The Evolution of the Customer Experience
1:10 pm - 2:10 pm Networking break and exhibition visitPersonalisation, Personalisation, Personalisation
2:10 pm - 2:50 pm Panel Discussion: How can legacy banks emulate the digital natives?
Speakers:
Des McDaid Managing Director Marcus by Goldman Sachs
Kamila Wincenciak FinTech Partnership Director Alior Bank
Adam Davis Head of Delivery 11:FS
Vicky Zhang Innovation Lead, Enterprise Solutions RBS
Bernardo Oliveira Fintech Advisor Temenos
Moderator:
Andrew Vorster Innovation Catalyst Independent
Des McDaid Managing Director Marcus by Goldman Sachs
Kamila Wincenciak FinTech Partnership Director Alior Bank
Adam Davis Head of Delivery 11:FS
Vicky Zhang Innovation Lead, Enterprise Solutions RBS
Bernardo Oliveira Fintech Advisor Temenos
Moderator:
Andrew Vorster Innovation Catalyst Independent
Personalisation, Personalisation, Personalisation
2:50 pm - 3:10 pm Zig when others zag to create significant product differentiationEvery day sees a flood of new feature or product announcements from Fintech Challengers and Incumbents alike, in a never-ending race. Emulation though is rife leading to only minor differentiation and me too experiences. Whilst these digital experiences improve the efficiency and speed for customers, they are essentially repackaging product offerings that haven't changed for decades. In a world of changing working patterns, income and financial needs, how many of these experiences really address fundamental customer needs? Drawing on proprietary customer research undertaken by Somo, Ross will explore how real differentiation can be accelerated by meeting these fundamental customer needs, rather than simply improving
Sponsored by: Somo
Personalisation, Personalisation, Personalisation
3:10 pm - 3:30 pm Driving digital transformation through cultural innovation
Personalisation, Personalisation, Personalisation
3:30 pm - 3:50 pm The pain and power of pioneering
Personalisation, Personalisation, Personalisation
3:50 pm - 4:35 pm Racing to last place - digital transformation
Personalisation, Personalisation, Personalisation
4:35 pm - 4:55 pm Building a personalised financial planning experienceJoin Andrew Storey, Propositions Director at EValue for a unique insight into building personalised financial planning experiences. Combining financial APIs and engaging visuals, Andrew will demonstrate how EValue are leveraging this powerful technology to take a fresh look at what are often dry and complex subjects. Featuring a ‘first-look’ demo, this session will illustrate how financial tools can help increase engagement with consumers and pension scheme members.
Sponsored by: EValue
Personalisation, Personalisation, Personalisation
4:55 pm - 5:15 pm Rebundling money - building the first ever over-the-top banking platform
Personalisation, Personalisation, Personalisation
5:15 pm - 5:25 pm Standing on the shoulder of giantsPersonalisation, Personalisation, Personalisation
5:25 pm - 5:35 pm Chair's Closing RemarksDay 2
The Open Banking Opportunity
10:00 am - 10:10 am Char's Opening Remarks
The Open Banking Opportunity
10:10 am - 10:50 am Opening Panel Discussion: What are the strategic opportunities afforded by open banking?
Speakers:
Caroline Ambrose Director, Open Banking Implementation Barclays
Søren Rode Andreasen Chief Digital Officer Danske Bank
Leon Muis Chief Business Officer Yolt
Polina Evstifeeva Head of Regulatory Strategy, New Ventures Deutsche Bank
Sarah Häger Head of Open Banking Community Nordea
Biju Suresh Babu Lead, Open Banking & PSD2 Fiarano Software
Caroline Ambrose Director, Open Banking Implementation Barclays
Søren Rode Andreasen Chief Digital Officer Danske Bank
Leon Muis Chief Business Officer Yolt
Polina Evstifeeva Head of Regulatory Strategy, New Ventures Deutsche Bank
Sarah Häger Head of Open Banking Community Nordea
Biju Suresh Babu Lead, Open Banking & PSD2 Fiarano Software
The Open Banking Opportunity
10:50 am - 11:10 am The winning formula for digitizing organisations
The Open Banking Opportunity
11:10 am - 11:40 am From 0-4 billion, building Credit Karma
The Open Banking Opportunity
11:40 am - 12:00 pm How to build a global bank
The Open Banking Opportunity
12:00 pm - 12:50 pm Panel Discussion: How can fintech be used as a force for good?
Speakers:
Marta Krupinska Head of Google for Startups, UK Google
Julie Armstrong Chief Commercial Officer ChartIQ
Megan Caywood Global Head of Digital Strategy Barclays
Wincie Wong Head of Rose Review Implementation RBS
Valentina Kristensen Director of Growth & Communications OakNorth
Tom Kegode Senior Innovation Culture & Capability Lead, Group Transformation Lloyds Banking Group
Moderator:
Anne Pieckielon CEO Inclusion Foundation
Marta Krupinska Head of Google for Startups, UK Google
Julie Armstrong Chief Commercial Officer ChartIQ
Megan Caywood Global Head of Digital Strategy Barclays
Wincie Wong Head of Rose Review Implementation RBS
Valentina Kristensen Director of Growth & Communications OakNorth
Tom Kegode Senior Innovation Culture & Capability Lead, Group Transformation Lloyds Banking Group
Moderator:
Anne Pieckielon CEO Inclusion Foundation
Tom Kegode
Senior Innovation Culture & Capability Lead, Group TransformationLloyds Banking Group
The Open Banking Opportunity
12:50 pm - 1:10 pm Banking freedom in the digital age
The Open Banking Opportunity
1:10 pm - 2:10 pm Networking break and exhibition visitThe Open Banking Opportunity
2:10 pm - 2:30 pm Welcome to the age of interoperability: collaboration as the key to inclusive growthIn countries and regions throughout Africa, interoperability between digital financial services has surged from a worthy goal to an active reality, leapfrogging traditional banking infrastructures in the process. These digital financial services have brought financial inclusion to a tipping point. To connect services for low-cost, seamless, real-time payments means deliberate and collaborative action across sectors. Kosta Peric, Deputy Director, Financial Services for the Poor at the Bill & Melinda Gates Foundation, speaks about how inclusive growth requires inclusive action between governments, regulators, and commercial providers.
Konstantin Peric
Deputy Director, Financial Services for the PoorBill & Melinda Gates Foundation
The Digital Evolution of Financial Services
2:30 pm - 2:50 pm Northern Ireland: A global fintech hubFind out why NI is ranked top 3 in the FT FDI Fintech Locations of the future.
Sponsored by: Invest Northern Ireland
The Digital Evolution of Financial Services
2:50 pm - 3:10 pm Effective partnerships in the fintech ecosystem
The Digital Evolution of Financial Services
3:10 pm - 3:30 pm Unleashing the easiest, fastest, most adaptable customer experience
The Digital Evolution of Financial Services
3:30 pm - 3:50 pm Connecting a Bank: What Open Banking means to Monzo and how we approach it
The Digital Evolution of Financial Services
3:50 pm - 4:10 pm Driving digital innovation through strategic partnerships
The Digital Evolution of Financial Services
4:10 pm - 4:30 pm Driving the customer experience in insuranceThe insurance industry is 300 years old and has changed very little in the last 100 years. It is also one of the least trusted industries around. This makes it an industry that is ripe for distribution, however the barriers to entry are very high. In this presentation Oke will explain how Bought By Many have used digital to support an excellent customer experience to build an company that customers not only trust, but that they love!
