While many predicted that digital transformation spelled the demise of the traditional contact centre, it still remains a key part of customer service today. Nevertheless, with customers now able to perform simple tasks in self-serve channels, the role of the voice agent is evolving, with many now being challenged by increasingly complex enquiries and problems.
Despite this, the call centre has not really developed since its inception and agents are now in need of new digital tools to better support increasingly demanding customer base.
Read this white paper and find out how Banks can leverage technology to improve customer agent interactions and lift KPIs, including:
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Used by 31 enterprises across Financial Services, Telecoms and Utilities, our market-leading technology helps to streamline complex customer journeys into effortless experiences by replicating the qualities of face-to-face experiences within remote channels.
Our omni-channel digital suite allows customers and agents interacting remotely, over the phone or online, to share, display, exchange, complete, verify and sign documents as if they were face to face, and works without requiring customers to download any software or apps.
For more information, visit http://www.vizolution.com
Produced by Vizolution