Dharmesh Mistry

Former Chief Digital Officer Temenos

Dharmesh has supported financial services organisations with technology and management expertise for over 30 years and has a proven track record of delivering innovation and vision.

Achievements include:
Development and consultancy in the automation of Lloyds TSB's branch offices implementing the first windows based PC apps and network in branch banking. Re-engineering the bank's core business processes. Designed and implemented a personal relationship management solution(CRM) for Lloyds TSB's high value customer base. Created the concept of "Single Customer View" for the bank in 1992.

Led technology strategy for NatWest card services, introduced the vision of a layered multi-channel enterprise architecture and the concept of "franchising" / "white-labeling" banking aka Banking As A Platform. Delivered strategies for Y2K, Workflow, and Cards Technology.

At Entranet, implemented the first transactional online insurance solution in the world, the first Java based banking solution in the UK and the first truly multi-channel banking platforms (Internet, Mobile, Kiosk, PDA, TV). Developed and delivered online commerce strategies for over 30 banks and insurance companies. Pioneered a multi-channel online voting system for demonstration to English and Scottish Parliaments, as featured on Tomorrow's World.

Co-founded edgeIPK, a pioneering UXP - the first to support HTML5, the first to be able to deploy to Web, Offline, Portal and Mobile from a single platform without writing code. edgeIPK was acquired by Temenos in 2012 and there Dharmesh initially led their channels product delivery. For the last 4 years Dharmesh has been their Chief Digital Officer and has led their digital strategy which has seen them become a global leader in digital banking.

DX Connect: Digital Re-Engineering 2019

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