Transformational business and technology leader in transactional and consumer banking, with 25 years of experience across Europe, Asia and USA with passion, high energy and commitment levels, who managed change, innovated and restructured businesses and put them on the path of growth triggered by technology innovation. Sonia believes that true differentiation in banking can be delivered through customer centric innovation leveraging technology- driving simplicity, speed and convenience.
In addition to her professional career, Sonia is a thought leader in digital transformation, a Power Profile on LinkedIn and a renowned keynote speaker at over 50 conferences around the world, She has been Adjunct Professor at the National University of Singapore and delivered lectures to students at the MIT, Stanford University, Warsaw School of Economics and Singapore Management University.
She joined JPMorgan Chase as Head of Technology Transformation for Consumer & Community Banking in July 2018. Her role has been subsequently expanded in December 2018 to lead the whole end to end Transformation for Chase. Her role is primarily focused on increasing efficiency, customer centricity and clock speed of customer value delivery by changing the way of working of over 120,000 employees. That goal is delivered by organizing people into customer journey driven, multidisciplinary, autonomous teams comprising of technology, business and design, co-located and working together towards a common purpose.
In 2015-2018 Sonia worked in the DBS bank in Singapore as COO and Head of Business Solutions of Digital Bank. She has been a key driver of delivering a mobile only bank in India and Indonesia. Digibank was named by Euromoney the best digital bank in the world. In September 2016, she was promoted to Singapore CBG Technology Head, responsible for Technology delivery and the Open API Strategy.
Sonia is the former Country Head of Consumer Bank at Standard Chartered in Malaysia where she was responsible for the strategy, development, and management of the bank’s consumer business. She also chaired the bank’s financial education program initiative and was part of the bank’s Women Initiative Network.
Starting her banking career in Citibank in 1994, Sonia rose through the ranks and held various roles in transaction banking before becoming the Vice President of the Management Board and Head of Consumer Banking in Citibank Poland.
She also held other leadership roles including Chairman of the Board of Junior Achievement Foundation, Member of the Supervisory Board of Handlowy – Leasing S.A., and Member of the Supervisory Board of Bank Handlowy Brokerage House.
Sonia holds a Master’s degree in Foreign Trade from Warsaw School of Economics and a BA in European Business Studies from Brunel University in London. She is married, with two children aged 15 and 20. Sonia is a passionate traveler, cook and a kickboxer with black belt in American kickboxing.