Main Stage


Day 1

The Evolution of the Customer Experience

10:00 am - 10:10 am Chair's opening remarks
Andrew Vorster - Innovation Catalyst, Independent
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Andrew Vorster

Innovation Catalyst
Independent

The Evolution of the Customer Experience

10:10 am - 10:30 am Disrupting finance from the point of sale
Robin Leidenthal - Senior Director, Global Payment Partnerships, eBay
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Robin Leidenthal

Senior Director, Global Payment Partnerships
eBay

The Evolution of the Customer Experience

10:30 am - 10:50 am Challenger banks: What's the path to profitability?
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Øyvind Westby Brekke

Executive Vice President, Head of Products, Customer Journeys and Innovation (‘CPO’) Retail Banking
DNB

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Peter Tilton

SVP Digital
RBC

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Jamie Broadbent

Head of Digital & Innovation
RBS International

The Evolution of the Customer Experience

11:10 am - 11:30 am Evolution of customer experience
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Pedro Pintho Coelho

Executive Chairman
Banco BNI Europa

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Amar Ahluwalia

Vice-President, Corporate Development & Partnerships
Coast Capital Savings

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Zemfira Khisaeva

Vice President, Technology & Enterprise Strategy
Scotiabank

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David Baldarelli

Chief Digital Officer, Meridian Credit Union and Chief Operating Officer
motusbank

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Stefan Savov

VP, Sales & Customer Strategy
Kasisto

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Roy Kao

Advisor
Holt Accelerator

The Evolution of the Customer Experience

12:20 pm - 12:40 pm Driving innovation through collaboration
Tanya Baker - MD, Head of GS Accelerate, Goldman Sachs
Jason Tiede - Managing Director, Head of Innovation, Wholesale Payments, JPMorgan Chase & Co.
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Tanya Baker

MD, Head of GS Accelerate
Goldman Sachs

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Jason Tiede

Managing Director, Head of Innovation, Wholesale Payments
JPMorgan Chase & Co.

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Chad West

Director of Global Marketing & Communications
Revolut

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Diane Plavecski

Executive Director Global Technology Strategy, Innovation & Partnerships
JPMorgan Chase & Co.

The Evolution of the Customer Experience

1:00 pm - 1:20 pm How Facebook is driving fintech evolution
Jenny Cheung - Client Partner, Financial Services, Facebook
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Jenny Cheung

Client Partner, Financial Services
Facebook

The Evolution of the Customer Experience

1:20 pm - 1:30 pm Morning chair's closing remarks
Andrew Vorster - Innovation Catalyst, Independent
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Andrew Vorster

Innovation Catalyst
Independent

Consumers demand personalized experiences from their banks. The personalization engines pioneered by e-commerce brands to deliver contextually relevant experiences in the precise moment of need have created heightened expectations in virtually every facet of our connected lives. Banks are going to need to be mobile first and by nature consumer first in order to stay relevant. 

Mobile first finance

2:30 pm - 2:50 pm Future of urban mobility
Matthew Price - Director & General Manager, Canada (Rides), Uber
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Matthew Price

Director & General Manager, Canada (Rides)
Uber

Mobile first finance

2:50 pm - 3:40 pm Panel Discussion: Build, buy or partner – Mobile offerings in the age of the fintech
Mark Nicholson - VP of Digital & Innovation, Tangerine
Ian Leung - Director, Mobile Delivery, RBC
Andrew Graham - CEO & Co-Founder, Borrowell
Kathy Stares - EVP Americas, Provenir
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Mark Nicholson

VP of Digital & Innovation
Tangerine

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Ian Leung

Director, Mobile Delivery
RBC

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Andrew Graham

CEO & Co-Founder
Borrowell

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Kathy Stares

EVP Americas
Provenir

Mobile first finance

3:40 pm - 4:00 pm The perfect mobile experience

Mobile first finance

4:00 pm - 4:20 pm Driving mobile innovation
Open Banking is a game changer for banks globally; it provides a huge opportunity for financial institutions to personalise their message to the consumer. Consumers demand personalized experiences from their banks, and banks increasingly are having to provide personalized experiences in order to remain relevant. This session will finish the day by bringing together innovators from across the globe who have been first to market with their Open Banking offerings. 

Open Banking

4:20 pm - 4:40 pm The challenger leads the way - what open banking means to Monzo and how we approach it
Kieran McHugh - Team Lead, Open Banking, Monzo
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Kieran McHugh

Team Lead, Open Banking
Monzo

Open Banking

4:40 pm - 5:00 pm Open banking, data sharing and how U.S. Bank thinks about fintechs
Gareth Gaston - Executive Vice President, Head of Omnichannel & Digital Channels, U.S. Bank
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Gareth Gaston

Executive Vice President, Head of Omnichannel & Digital Channels
U.S. Bank

Open Banking

5:00 pm - 5:20 pm Driving an Open Banking Experiernce at a major Imcumbent Bank
Rizwan Khalfan - EVP, Chief Digital and Payments Officer, TD Bank
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Rizwan Khalfan

EVP, Chief Digital and Payments Officer
TD Bank

Open Banking

5:20 pm - 5:30 pm Chair's closing remarks

Day 2

Consumer and commercial payments are shifting globally. Financial messaging and cross-border payments are becoming borderless as interoperability between  financial institutions and corporate treasuries increases. Digital commerce is on the rise as the payments journey becomes seamless. Merchants and retailers demand flexible payment options from their solutions providers as consumers begin to expect frictionless payments. This session explores the consumer and commercial payments spheres with the key stakeholders on a global scale

Payments Technology

10:00 am - 10:10 am Chair's Opening Remarks
Kristy Duncan - CEO & Founder, Women in Payments
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Kristy Duncan

CEO & Founder
Women in Payments

Payments Technology

10:00 am - 10:20 am Redefining the mobile payments landscape
Abid Mumtaz - Head of Bank Partnerships, TransferWise
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Abid Mumtaz

Head of Bank Partnerships
TransferWise

Payments Technology

10:40 am - 11:20 am The international ecosystem Global perspectives on interoperability. What it means for the development of the Canadian paytech ecosystem.
Christine Hunter - Vice President Payments, TD Bank
Sairam Rangachari - Global Head of Open Banking & APIs, JPMorgan Chase & Co
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Christine Hunter

Vice President Payments
TD Bank

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Sairam Rangachari

Global Head of Open Banking & APIs
JPMorgan Chase & Co

Payments Technology

11:20 am - 11:50 am The faster payments revolution
Sam Shrauger - VP Global Head of Payments, Airbnb
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Sam Shrauger

VP Global Head of Payments
Airbnb



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Ed Adshead-Grant

General Manager, Payments & Cash Management
Bottomline Technologies

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Alex Yang

Global Head of API Strategy & Enablement
Bank of America

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Shane Parkhill

Head of Canadian Operations
Revolut

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Alastair Thompson

Global Head of Business Development & Partnerships
TransferWise

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Tom Pawelkiewicz

Associate Vice President, Everyday Banking
TD Bank

Payments Technology

1:10 pm - 2:10 pm Networking lunch and exhibition visit
AI is changing everything and everywhere. Finance has been an early adopter, and as an industry has been at the vanguard of this change. More and more institutions are utilizing automated processes, and AI is currently driving some of the biggest industry changes in banking, finance and insurance. By making frequently performed duties automated, AI makes it possible to focus on higher level objectives.  This could have a hugely positive impact on the profitability on the financial services industry; and Toronto is at the centre of this. 
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Foteini Agrafioti

Head of Borealis AI, Chief Science Officer
RBC

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Ren Zhang

Chief Data Scientist
BMO

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Kai Schrimpf

Global Head of Transaction Monitoring
Credit Suisse

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Abhijit Akerkar

Head of Applied Sciences, Business Integration
Lloyd's Banking Group

AI Revolution

3:20 pm - 3:30 pm Chair's Closing Remarks