KEY THEMES

Main Stage

Headline presentations and interactive panel discussions exploring major new global developments in the B2B application of financial technology with a particular focus on digital transformation, paytech, blockchain, AI and regtech from around the world, as well as insight from global policy-makers.

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The evolution of the customer experience

Consumers’ expectations continue to rise as people grow accustomed to simple, convenient digital channels in their everyday lives. This session explores the innovations that are driving the evolution of CX, enabling financial institutions to reinvent themselves as agile, transformative, tech-focused behemoths.


Personalisation in a mobile first ecosystem

Consumers demand personalized experiences from their banks. The personalization engines pioneered by e-commerce brands to deliver contextually relevant experiences in the precise moment of need have created heightened expectations in virtually every facet of our connected lives. Banks are going to need to be mobile first and consumer first in order to stay relevant.


Payment technologies and open banking

Digital commerce is on the rise as the payments journey becomes seamless. Merchants and retailers demand flexible payment options from their solutions providers as consumers begin to expect frictionless payments. This session explores the consumer and commercial payments spheres with the key stakeholders on a global scale.


Real world application of blockchain

Should banks be investing billions of dollars in this digital wild wild west? This session will look at where blockchain stands for FIs going into the new decade; and key learnings from successful early implementations in financial services.


The AI Revolution

AI is currently driving some of the biggest industry changes in banking, finance and insurance. By making frequently performed duties automated, AI makes it possible to focus on higher level objectives. This could have a hugely positive impact on the profitability of the financial services industry; and Toronto is at the centre of this.

Stage Two

Practical case studies focused on best practice tech implementations across major target areas for financial institutions; customer experience, product design, large infrastructure projects, blockchain pilots and live roll outs, coupled with live Q&A’s with senior practitioners who have overseen business-wide deployments.

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AI at the coalface

It has been said that AI is the buzzword and Machine Learning is the implementation. The financial services industry is prioritizing data. In an environment where data analytics are everything, and countless hours are spent analysing information, financial services firms need a more efficient solution to questions about security and risk assessment.


Regulation and cyber security

We are living in an age of increased interoperability, device exposure with a digital-savvy generation who were children when the 2008 crash happened. This means regulatory technology is even more central than it has ever been. With new applicants entering the market, and incumbents keen to offer greater useability; how do financial services providers continue to innovate whilst keeping their products secure from the threat of dangerous actors?


Data governance

More and more institutions are utilizing automated processes, and AI is currently driving some of the biggest industry changes in banking, finance and insurance. By making frequently performed duties automated, AI makes it possible to focus on higher level objectives. This could have a hugely positive impact on the profitability on the financial services industry.