Can Financial Brands Still Feel Human?
When every bank, fintech and financial platform starts to sound like the same safe sentence passed through legal, it can be very hard to come across as human and ultimately trustable. Customers want clarity, reassurance and relevance, but they also notice when a brand feels cold, evasive or written by committee. The strongest financial brands are learning how to sound human without becoming careless using tone, transparency and useful communication as part of the product. Hear from marketers currently in practice on the future of communication.