Speakers

Monika Röhr-Łukasik is a senior leader with over 18 years of international experience in customer experience, operations, and business growth. From her early start as a contact center agent to her role as Managing Director of the Polish branch of one of the world’s largest CX companies, she has built and led multilingual teams serving 35+ markets in 24 languages. Her career spans industries including technology, finance, healthcare, logistics, and travel, where she has shaped customer strategies and driven scalable, high-impact solutions. Today, as part of Axendi’s leadership team, Monika is focused on guiding the company’s international expansion and strengthening its position in key markets. She is known for her belief that “Impossible is nothing — there are only things that require more time, courage, or determination,” a mindset that defines her approach to building value-driven experiences and long-term client impact.