Savannah Price

What can transaction behaviour tell you before the outcome appears? Savannah will demonstrate how Serene turns transaction data into explainable, predictive customer context - making changes in a person's circumstances visible earlier. Visitors will see how the same customer context can help financial institutions identify both risk and opportunity across the customer lifecycle: spotting emerging financial difficulty before missed payments, identifying scam susceptibility before the fraud event, and revealing opportunities to lend safely. And the impact is measurable: 9% new-business growth without increasing risk, financial difficulty identified 41'60 days earlier, ~'150k saved per '1m of at-risk debt, and ~6 weeks' warning before fraud. The takeaway: financial institutions don't need more data. They need the context to understand what is changing, what it means and what action is appropriate - early enough to change the outcome.