is CEO of Vizolution, a market-leading customer experience technology company
that helps enterprises streamline their complex journeys into effortless
experiences by replicating the qualities of face-to-face interactions in their
used by 30 global enterprises from the financial services, telecoms and
utilities industries, including HSBC, Santander, RBS and O2 (Telefonica), and
its patented SaaS solutions typically deliver over 40% increase in sales
conversions, 50% reduction in transaction times, high levels of customer
satisfaction (>80 NPS), improved compliance and reduced costs.
leadership, Vizolution has grown its revenue by over 890% since Q1 2015 and has
won numerous awards, including Deloitte Fast 500 EMEA, Sunday Times Hiscox Tech
Track 100 and FT1000 Europe. In 2018, Bill was also recognised as one of the
UK’s most ambitious business leaders in Lloyd’s ‘The Top 50 Most Ambitious
Business Leaders’ awards.
2013, Vizolution has over 150 people across international offices in Port
Talbot, London, Bristol, Boston and Toronto, and counts three of the largest
global banks (HSBC, RBS, Santander Consumer Finance) among its shareholders, as
well as Development Bank of Wales and Notion Capital.
Bill is an
expert in the field of Customer Experience (CX) for the Banking and Insurance
markets and has over 20 years of experience in the FinTech industry.
Prior to co-founding
Vizolution, Bill was CEO of Trigold, a mortgage sourcing software company that
served over 60% of the UK broker market.
Bill has a BS
and an MBA from Wharton and is a keen (if not great) cyclist.
Check out the incredible speaker line-up to see who will be joining Bill.