Neal Cross is Managing Director and Chief
Innovation Officer of DBS Bank and a strong advocate for innovation thinking
Cross is driving the bank’s innovation agenda
regionally, as DBS moves to shape the future of banking, to enhance customer
experience and better engage customers in the digital landscape. Cross has more
than 20 years’ experience in technology, innovation and financial services.
Working with internal stakeholders and external
collaborators, he charts the innovation roadmap for DBS to enhance customer
experience and better engage the bank’s customers in the digital landscape.
On the back of our recent “World’s
Best Digital Bank” accolade, Neal won the “Most Disruptive” CIO global award by
impressing judges Steve Wozniak and Sir Richard Branson at the finals of the
Talent Unleashed Awards 2016.
Previous to DBS, Cross was at MasterCard, where
he was responsible for driving innovation as Vice President of MasterCard Labs
in the company’s Asia/Pacific, Middle East and Africa regions. Cross
started working in the Asia time zone at Microsoft in Australia and later in
Singapore as the financial services industry director.
On his weekends Neal lives in the Sumatran
jungle where he has founded Hotel Orangutan, a social enterprise to help save
the critically endangered Sumatran Orangutan and to give local villagers
employment and education.