who graduated from Warwick University, has had over 30 years international blue
chip corporate experience with specialist business acumen within Digital, IT,
Manufacturing, HR and Customer Service gained across automotive,
telecommunications and financial service sectors.
pioneered People Experience across first direct and HSBC Direct, transforming
HR and achieving record employee engagement levels underpinning unparalleled
levels of customer experience. He went on to create the first Digital Centre of
Excellence for HSBC Group globally, which he led for 3 years growing the
Digital team to 300 FTE.
leaving HSBC, he led his own independent Coaching and Consulting practice,
working with leading brands to transform their digital capabilities and
operating models to improve digital customer experience.
joined Atom in May 2014, as Director of People and Customer Experience. He was
accountable for the values system, and how this underpins the customer
proposition, customer journey’s and digital User Experience; as well as the
internal people proposition. Stewart is now Chief Operating Officer, which
encompasses Customer Operations, Payment Services, Fraud Management, Commercial
and Consumer Underwriting and People Experience (encompassing all the HR