Tao Ma


Principal Architect of Speech Dept., AI Platform & Research
JD.com


3:50 PM Web Presentation: The Era of AI-powered Automated Customer Service

  • How JD.com is using key technologies such as Machine Learning, Deep Neural Networks, Big Data Analytics and how these have been applied to develop state-of-the-art algorithms in speech recognition, natural language understanding, dialogue management, speaker verification, and sentiment analysis
  • Consumer feedback on chatbots and the impact to the overall journey

4:00 PM Fireside Chat: Merchant Mind Share: Are Merchants Benefiting from Payments Innovation?

·         Current payment challenges and innovation
·         The merchant experience with different payment methods
·         Feedback on costs and benefits of payment innovations


Check out the incredible speaker line-up to see who will be joining Tao.

Download The Latest Agenda