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Embark on a comprehensive two-day journey into the heart of fintech's digital revolution. This stage is your essential guide to building resilient, customer-centric financial services through strategic innovation across both front-end experiences and critical backend infrastructure.
Who is it for?
This stage is ideal for CXOs, Heads of Digital Transformation, Heads of Innovation, Product Managers, Software Engineers, Architects, DevOps Leads, AI/ML Specialists, UI/UX Designers, and anyone focused on enhancing customer experience, modernizing core systems, or driving technological innovation within financial services.
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Day 1: Customer-First Fintech
Day 1 focuses on putting the customer at the absolute centre of your digital strategy. Explore how to deliver unparalleled user experiences, leverage cutting-edge technologies for personalization, and adapt to the evolving demands of the modern financial consumer.
- The Neobank Effect: Dive into the transformative influence of Neobanks and Challenger Banks on the UK financial market. Discover how traditional institutions are innovating their digital infrastructure to meet new customer expectations, with insights from industry leaders like Ishtiaq Ahmed (HSBC) and Mark Rydqvist (Google).
- Personalization & Real-Time Engagement: Learn to deliver hyper-personalized services at scale using the power of APIs and microservices, including expert perspectives from Ange Johnson de Wett (Natwest). Understand the intricacies of designing APIs for seamless real-time payments and advancing chatbots with Agentic AI for superior customer interaction.
- Seamless User Journeys: Uncover strategies for streamlining traditional KYC processes into truly seamless user experiences and making customer data portability practical and cohesive.
- Open Banking's Horizon: Explore how regulations are propelling open banking adoption, its pivotal role in driving fintech innovation, and critical considerations for data privacy and security. Gain perspectives on collaborative opportunities between banks and fintechs from Adam Betteridge (TSB Bank).
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Day 2: Infrastructure & Backend Innovation
Day 2 shifts gears to the foundational innovations and strategic backend solutions that are critical for scaling, securing, and optimizing modern financial institutions. Prepare your infrastructure for the future of finance.
- Cloud-Native & DevOps Mastery: Explore how Kubernetes is shaping the backend of modern finance and the crucial role of DevOps in adopting cloud-native structures. Learn about Infrastructure as Code (IaC), CI/CD pipelines, containerization, and monitoring for peak performance, with insights from Alistair Watkins (Lloyds Banking Group).
- Advanced Engineering & Security: Discover how Generative AI is enhancing quality assurance in coding and investigate if Edge Computing can be the definitive solution to mitigate data leaking risks, guided by experts like Surabhi Mahajan (JP Morgan). Master DevSecOps principles to ensure compliance from code development to deployment.
- The Quantum Leap: Understand how to prepare your DevOps teams for the disruptive potential of quantum computing in banking.
- Tackling Tech Debt at Scale: Get actionable strategies for identifying and managing technical debt in financial institutions, balancing modernization efforts with business goals, and fostering a culture of maintainable systems, featuring insights from Mariya Brown (BNY Pershing).
- Leadership in Tech: Engage in an inspiring fireside chat on female leadership in AI, DevOps, and the broader fintech sector, featuring leaders like Ange Johnson de Wett (Natwest), Nicola Driscoll (Microsoft), and Mariya Brown (BNY Pershing).
Join us across both days to equip your teams with the knowledge and tools needed to build resilient, scalable, and innovative systems that drive both competitive advantage and unparalleled customer satisfaction in the rapidly evolving fintech landscape.